General Enquiries
Location & Hours:
Our store is located on 24 Trimgate Street, Navan, C15DN47
We are open Monday – Saturday, 9.30am to 6pm
Newsletter:
Sign up for our newsletter to receive regular updates on fresh products, innovative ideas, and occasional discount codes. Simply use the sign-up box on our homepage to subscribe.
To stop receiving our emails, click on the "unsubscribe" link located at the top or bottom of any Geoghegans email, and confirm your request.
Accessibility:
We have a lift available on the ground floor, found in our home interiors section, which will take you directly to our first floor where you'll find the lingerie department and ladies' department.
School Uniforms:
We provide a wide range of school uniforms for both primary and secondary schools. Our collection includes uniforms for the following schools: Scoil Naomh Eoin Primary School, St. Anne's Loreto Primary School, St. Joseph's Mercy Primary School, Scoil Bhríde Cannistown, Gaeilscoil Éanna, St. Stephen’s National School, St. Paul's Primary School, St. Oliver Plunkett's National School, Ard Rí Community National School, Scoil Mhuire An Uaimh, Beaufort College, Loreto Secondary School, St. Joseph's Mercy Secondary School, and St. Patrick's Secondary School.
For secondary school uniforms, we offer a convenient deposit system both online and in-store. And for primary school uniforms, our deposit system is available in-store only.
Bra Fittings:
We provide complimentary bra fittings in our lingerie department on the upper floor. You have the option to book a free fitting appointment online, or if you prefer, you can simply visit us without an appointment. Our friendly and knowledgeable lingerie fitters will be delighted to assist you and ensure a comfortable and accurate fitting experience. Feel free to drop by at your convenience.
Home Interiors Consultations:
We offer a personalized Interior Design service tailored to both residential and commercial clients seeking to enhance a single room or their entire living or working space. Our commitment to exceptional service includes a complimentary in-store consultation, regardless of the size or scope of your project. We are passionate about interior design and thrive on new creative ventures.
When you visit our shop, we invite you to bring along photos of your space, rough measurements, and any samples of existing pieces. This helps us gain a comprehensive understanding of your requirements and personal taste. During our consultation, we will engage in meaningful conversations, review images together, and explore our extensive collection of fabrics and wallpapers.
If you require additional assistance, we offer the option to book a home consultation. Simply visit the following link to make a booking: https://www.geoghegans.ie/pages/bespoke-interior-design-services. Our experienced Interior Designer will visit your home and bring a curated selection of fabrics, wallpapers, or blinds. Home consultation services start at €150. This visit allows us to gain a comprehensive understanding of your space and develop an overall vision for your project.
Online Orders
Order Amendments & Cancellations:
Upon receiving your order, we will promptly send you a confirmation email (please check your spam folder if it's not visible). If you come across any discrepancies in your personal information, we recommend reaching out to our online Customer Services immediately by emailing info@geoghegans.ie, marketing@geoghegans.ie or by calling (046) 902 1722. Unfortunately, once orders have been dispatched, modifications to the details cannot be made.
Cancellations can be accommodated within a limited timeframe after an order has been placed by contacting our online Customer Services team at info@geoghegans.ie, marketing@geoghegans.ie or by calling (046) 902 1722. Once an order has been dispatched, cancellation is not possible.
Discounts:
During the checkout process, you have the option to apply discount codes. Please note that only one promotional code can be used at a time. If you encounter any difficulties with a code, we kindly ask you to reach out to our Customer Service team for assistance. You can contact them via email at info@geoghegans.ie or marketing@geoghegans.ie, or by calling (046) 902 1722. They will be more than happy to help you.
Payments:
We are pleased to inform you that we accept payment in both Euro and Sterling currencies. When making a purchase online, we accept the following payment methods: Visa, MasterCard, American Express, VISA Credit Card, PayPal, Google Pay, and Shop Pay.
To ensure smooth processing in case of a refund, we kindly request that you retain your email receipt for 14 days following your online purchase.
Safeguarding your personal information and maintaining online security are our top priorities. Therefore, card authorization is required for your protection. In rare cases, card transactions may be declined due to various factors. Should this occur, we recommend contacting your bank for further details and assistance.
Unavailable Items:
On rare occasions, certain items may become unavailable for various reasons, such as being sold in-store before the website can be updated. We sincerely apologize if an item you have ordered is out of stock. In such cases, our team will promptly contact you via phone and/OR email to inform you of the unavailability and present you with the option of choosing a replacement item or receiving a refund.
In the unlikely event that we are unable to fulfil all the items in your order, rest assured that we will still proceed with shipping any other items you have ordered. The total cost of the order will be adjusted based on the discussed arrangements made through phone or email communication.
Delivery and Click & Collect
How our orders are delivered:
Our delivery services within the Republic of Ireland, Northern Ireland, and the United Kingdom are handled by An Post. The delivery charges are as follows: €5.50 for delivery to the Republic of Ireland and €9.95 for delivery to both Northern Ireland and the United Kingdom.
To ensure prompt delivery within 2-3 working days, we kindly request that you place your order before 1pm.
Tracking your order:
Once your order has been dispatched, you will receive an email notification including your An Post tracking number. You can use this tracking number to monitor the progress of your package from dispatch to its final delivery. To track your item, simply access the An Post tracking system called 'Track and Trace' by visiting the following link: https://www.anpost.com/Post-Parcels/Track/Search
Delivery has not arrived or something wrong:
In the event that your delivery status does not update on the An Post track and trace website for several days, or if your delivery has not arrived even after a week of tracking, we recommend reaching out to our Customer Service team for further assistance. You can contact them via email at info@geoghegans.ie or marketing@geoghegans.ie, or by phone at (046) 902 1722. Please remember to include your Order Confirmation number in your inquiry so that we can efficiently locate and track your order.
How to choose Click & Collect:
To conveniently collect your order in-store, simply select the Store Pickup option during the checkout process. Click & Collect is completely free of charge. Please note that payment for your order will be processed at the time of placing your order once your selected payment method is authorized.
Once your item is ready for collection, you will be promptly notified via text message or phone call.
Picking up your Click & Collect order:
To collect your order, please remember to bring the following items with you:
- Your Order Number
- Your Name
We will securely hold your order in-store for a period of 7 days starting from the date we send you a ‘Ready to Collect’ notification. If you are unable to collect your order within this timeframe, we will contact you to discuss alternative arrangements. This may include organizing a refund or arranging to have the order shipped to you at an additional shipping cost.
If you encounter any issues or circumstances preventing you from collecting your order, please do not hesitate to contact us. You can reach us at (046) 902 1722 or via email at info@geoghegans.ie. We are here to assist you and find a suitable solution.
Refunds & Returns
Returning Items by Post:
To initiate a return, kindly ensure that you include the following details inside the package:
- Your Name
- Order Number
- Reason for returning the item
Including this information will help us efficiently process your return request and ensure a smooth experience. Please make sure to enclose these details along with the item you are returning.
Please visit the following link: https://www.anpost.com/Post-Parcels/Click-and-Post/Returns and follow the instructions to purchase a return label:
- In the Retailer search box, please select ‘Geoghegans Ltd’.
- Select your reason for return and please provide your Order Number.
- You will then have the option to either print a label and bring to your local post office, or to organise a pickup from your own home.
Once your order has reached us, we will then proceed with a refund or an exchange, depending on what you prefer.
Returning Items In Store:
- Online Purchases: We kindly request that you initiate the return process within 14 days from the date of receiving your order. The items being returned should be in a saleable condition to be eligible for a refund.
- In Store Purchases: You have a timeframe of 28 days to return the items. Please ensure that you provide the original receipt when returning the merchandise. Refunds for in-store purchases will be issued through the original method of payment.
Non-Returnable Items:
To maintain hygiene and adhere to health standards, we regret to inform you that certain products cannot be refunded or exchanged. This includes items such as lingerie (including briefs, shapewear, and swimwear), hosiery, pillows, and duvets. We appreciate your understanding in this matter.
Gift Cards
Purchasing a Gift Voucher:
Our gift vouchers can be purchased in-store at any of our tills or online for delivery to your home. It's important to note that our gift vouchers are for in-store purchases only and cannot be used for online transactions.
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